Booking Appointments

Serving families in Vancouver, in person and online in the lower mainland of BC as well as across Canada and the US.

In person: Dr. Doan is currently seeing patients in the Langley location at Suite 206, 20641 Logan Ave and the East Vancouver location is 1187 Odlum Dr. and offers housecalls in the Vancouver area.

Online: Dr. Doan works via zoom or telephone to serve out of town patients.

Absolutely. Onboarding new clients involves a 15-20 minute discovery call (zoom or telephone) for you to ask questions and see if we are a good ‘match’ or ‘fit’. There is no charge for this time. If you have questions or do not understand something please ask. I would be glad to explain. I will be able to tell you if this style of practice is the best path for you now. You can book your discovery call here.

Two business days or 48 business hours (business hours are 9-5p). Business hours do not include the weekend or after 6p. This means, if you are cancelling an appointment for a Tuesday morning, we ask you please adhere to the cancellation policy and cancel before the morning of the Friday before.

You do not need a referral to see me or any Naturopathic Physician, Homeopath or TCM practitioner.

Onboarding new clients involves a 15-20 minute discovery call (zoom or telephone) for you to ask questions. There is no charge for this time. If you have questions or do not understand something please ask. I would be glad to explain. I will be able to tell you if this style of practice is the best path for you now. You can book your discovery call here.

Subsequent visits will be booked at the time of your consultation. If you are a current patient and don’t currently have a time for an appointment, you may email Susan at admin@jenniferdoan.ca or you may choose to use the 5-minute phone call option to reach me directly to rebook here. Be aware that prebooked ongoing clients have priority appointment times.

If you have been a patient of the clinic in the past and it has been over a year since you have been to the clinic, book a discovery here.

Absolutely. Many appointments are telemedicine/online/zoom appointments. It is a good idea to see you in person at some point, but not mandatory. Please keep in mind the time differences at the time of your online appointment.

Your intake form including consents must be filled out before your first appointment. Intake forms and consent are done on the computer and stored in your Jane account so you have access to them at any time. If you don’t have access to a computer, a hard copy can be made available.

Visa Authorization will be taken at the time of booking to hold your appointment slot kept in a secure vault.

Any medical records you feel you would like to share with Dr. Doan.

Please feel free to bring in any artwork or doodle.

Your Appointment

The initial consultation takes between 1.5 to 2h. The initial meeting is a thorough case-taking, providing you with a safe and confidential environment where a trusting therapeutic relationship can be built. We will be talking about what matters to you, your current condition and how it affects you. The follow-up is booked within the first month, and the purpose is to build momentum and monitor changes for the results you want. We will identify goals and outcome planning where we talk about building a path from the land of broken to the land of well.

Follow up appointments are 40 minutes.

Follow up appointments are booked every two to six weeks, and later can be booked at longer intervals. Awareness integration work is best done in a series and booked every two weeks.

This style of medicine can be new for many people and I expect and plan to support you in your healing journey.

For current clients, the 5 minute call is something that is built into the structure of your appointments.
This is meant to briefly discuss: quick acutes, reality checks, rescheduling, billing, dispensary etc. If it is apparent the call is not a 5 minute ‘call in’ match, we will schedule you for an appointment later that day.

Tell me more about Dr. Doan’s style of practice

Approximately 40% of the patients seen in the clinic are children.  Homeopathy and naturopathic medicine are extremely effective for children's ailments.   Read more about my work with children here.

The main focus of my practice is healing with homeopathy and awareness work. Homeopathy can address places no other therapy can reach. The first visit for all patients is a homeopathic intake. If your particular interest is in something else I do, we can talk about how that works in the discovery and also towards the end of our first session. Homeopathic treatment is given to all patients whether you are looking for functional medicine or personal growth work.

The term 'naturopathic physician' is an umbrella term, meaning that the doctor practices natural medicine within a legal scope of practice. The naturopathic scope of practice is varied and it is uncommon that any two naturopathic physicians will have the same practice style. Most will choose to specialize in one or several modalities. Homeopathic medicine is one of the modalities under our scope of practice.  Homeopathic medicine is a complete and effective form of medicine unto itself.

Homeopaths are specialists. Homeopaths in British Columbia have stringent education requirements, a code of ethics along with ongoing continuing education requirements. Homeopathy is a regulated health profession in Ontario, which means it is integrating into the provincial medical system like other regulated health professions such as chiropractic, physiotherapy, naturopathic medicine, and conventional medicine. What is the significance of being a regulated profession?  If you would like more information about Homeopathy in the medical system please visit the College of Homeopaths of Ontario website.

Fees and Billing

The initial appointment fee is $330

This includes an initial consultation of up to 2h, case workings, your individualized homeopathic remedy, and a book on Homeopathy. The initial meeting is a thorough case-taking, providing you with a safe and confidential environment where a trusting therapeutic relationship can be built. We will be talking about what matters to you, your current condition and how it affects you. The follow-up is booked within the first month, and the purpose is to build momentum and monitor changes for the results you want. We will identify goals and outcome planning where we talk about building a path from the land of broken to the land of well.

*For those living in the US a No Surprises Document/Good Faith Estimate is available

Follow up consultations $135
Follow up appointment duration is 50 minutes. Follow up appointments are booked every three to six weeks, and later can be booked at longer intervals. Awareness integration work is best done in a series and booked every two weeks.

Acutes, additional communication: $40 for 15 minutes
Sometimes acute problems arise such as injury, or flu-like illness which requires additional support. If it is apparent that the call is not a 5 minute call in match, we may schedule you for a 15 minute short consultation. If it becomes apparent a full appointment is needed, we will schedule you a full appointment.

Family constellation and intergenerational discovery $250
This is a 90 minute appointment where we take a deep look into your intergenerational patterns. This way of doing family mapping is done in an experiential and somatic way. I help my clients track the sensations they feel in their body step by step along the way while we are on this journey together. Find out more about this here

Long distance treatment: In person appointments are available in Vancouver and Langley, including Vancouver house calls. I see people across Canada and internationally via telephone or zoom. The fees for long distance telehealth/zoom calls are the same as for in person appointments. Please make note that booking online appointments is in Pacific time zone.

**For those living in the US a No Surprises Document/Good Faith Estimate is available

Payments by cash, credit card and cheque are accepted; debit is not available. Payment for missed or late cancellation is processed at the time. You will receive a receipt which you may submit to your extended health service provider if you have one, or keep for tax purposes at the end of the year. Let’s keep cash alive! payment by e-transfer and cash is accepted.

In order to maintain high standards of care and provide personalized care, Jennifer Doan is a direct care practitioner, who is out-of-network with all insurances. This means that patients are responsible for paying Dr. Jennifer Doan directly for all services rendered prior or at the time of their visit. Patients with private/extended healthcare insurance may submit their receipts personally to their healthcare insurance for use of their benefits. Dr. Jennifer Doan makes no promises of coverage or takes any responsibility if claims are denied. Please find out your benefits and coverage prior to your first appointment if you plan on submitting your receipts.*

*For those living in the US a No Surprises Document/Good Faith Estimate is available

We value your time and hope you value ours. Missed appointments or appointments cancelled with less than 48 business hours notice in advance affect us all and prevent us from being able to serve others in need. Because of this we have created a cancellation and missed appointment policy here.

You will be charged 100% of your scheduled visit for a missed appointment or appointments not cancelled 48 business hours in advance. If you are new to the practice and cancel or no show within 48h of your first visit and wish to reschedule, full payment will be required at the time of rescheduling.

Your Visit to the Clinic

The clinic is a scent free zone. Due to health concerns arising from exposure to scented products we ask that all patients refrain from using scented products prior to their visit. 

We ask that you please turn your phone on silent mode while visiting the clinic.

For the consideration of others, we ask you please take any urgent calls outside the clinic.

Emails and phone messages are not responded to on weekends or Mondays, or after 5p. Please note that I do my best to respond to email and phone calls as quickly as possible, and when I return, it may take up to 3-5 business days (72+ business hours) to respond. I appreciate your patience.

For a faster response during the week, you may contact our admin assistant Susan at admin@jenniferdoan.ca

During holiday closures email and phone message will be responded to when the clinic reopens.

You can find our email and communication policies here.

Confidentiality is of the upmost importance and is strictly maintained. Your medical information will not be released to anyone (including members of your own family) without your written permission. If you are not available over the phone you will be left a message to contact the office.

You are asked to sign an informed consent to treatment form before your first visit as well as an informed consent to lab.

Privacy Policy:
Collection of Information: This clinic collects personal information of patients and clients.  Consent is asked to communicate with you directly, to fulfill specific patient requests.  You are also asked to give permission to add to the general mailing list.

Distribution of Information: We do not sell, rent, or intentionally share or release any personal information to third parties. When you consent (ie to a third party such as ICBC, WCB or extended insurance provider) your information will be shared based on your consent.

Security:  Protecting personal information and safeguarding from any misuse are our highest priority.  All of the clinic booking is made through Janeapp. Janeapp is a HIPAA-compliant secure professional Canadian electronic health records company.  Jane is required to have physical, technical and administrative safeguards in place to ensure the safety of your PHI. All of Janeapp's data is stored in secure private servers located in Canada. All clinic files are analogue and  security mechanisms and stringent privacy practices are in place for staff and members of the clinic. Admin assistants have access to Jane and your account information. No information is shared outside the clinic and all staff members are asked to sign Non-disclosure agreements.

Unsubscribe: The clinic electronic communication includes an unsubscribe option.  You can also contact the clinic directly to request no further communication from or change the method of communication.