Missed Appointment and Cancellation Policies

We value your time and hope you value ours.

You will be charged 100% of your scheduled visit for a missed appointment or appointments not cancelled 48 business hours in advance.

If you are new to the practice and cancel or no show within 48 business hours of your first visit and wish to reschedule, full payment will be required at the time of rescheduling.

If you book your appointment within the 48 business hour time frame, this policy is in effect immediately.

Our cancellation policy is not personal. This is a business and it is standard business practice for many businesses to have a cancellation policy. Remember that hotels and airbnb have an equally, if not more strict, cancellation policy. This is a healthcare setting, and so it can feel personal, but I assure you, it’s not. It’s business.

We do our best to ensure that you have reminders for your appointment times. The booking software provides multiple options for reminders for your appointment times. If you feel you need more reminders, you can adjust in your preferences.

You are responsible for remembering scheduled appointments. If you do need to cancel, please call the clinic at 604-878-9111.

Confused about what 48 business hours means?

Business hours are M-F from 9-6p. Business hours do not include the weekend, for example, an appointment for a Tuesday morning cancelled Friday afternoon does not fall within the requested 48 business hour window.

Calling to cancel after 6p on a weekday or on the weekend, does not make your missed appointment an exception.

I consider it an honor and a privilege to be of service and hope for a long and mutually satisfying relationship. I do understand in some cases there may be extenuating circumstances, however missed appointments or appointments cancelled with less than 48 business hours notice in advance affect us all and prevent us from being able to serve others in need.