We ask for your consideration and patience. It can take up to three business days (72 business hours) to respond to email and phone communication.

Welcome

Find our email and communication guidelines here
Find our cancellation policy here
If you have other questions: admin@jenniferdoan.ca

Frequently Asked Questions: Your Appointment

  • Currently I only accepting patients who are recommended or referred to me from colleagues or people that I know. If you have a recommendation from a friend or colleague, you are welcome to reach out for a meet and greet .

    In general, you do not need a medical referral to see me or any Naturopathic Physician, Homeopath or TCM practitioner.

  • Serving families in Vancouver, in person and online in the lower mainland of BC as well as across Canada and the US.

    Clinic hours: Tuesdays, Wednesdays and Fridays from 9:30a - 4:30p

    In person: Dr. Doan is currently seeing patients in the Langley location at Unit 318- 6325 204 St. and the East Vancouver location is 1187 Odlum Dr. and offers housecalls in the Vancouver area.

    Online: Dr. Doan works via Telehealth or telephone to serve out of town patients.

  • Absolutely. Many appointments are telemedicine/online/zoom appointments. It is a good idea to see you in person at some point, but not mandatory. Please keep in mind the time differences at the time of your online appointment.

  • Your intake form including consents must be filled out before your first appointment. Intake forms and consent are done on the computer and stored in your Jane account so you have access to them at any time. If you don’t have access to a computer, a hard copy can be made available.

    Visa Authorization will be taken at the time of booking to hold your appointment slot kept in a secure vault.

    Any medical records you feel you would like to share with Dr. Doan.

    Please feel free to bring in any artwork or doodle.

  • Currently I only accepting patients who are recommended or referred to me from colleagues or people that I know. If you have a recommendation from a friend or colleague, you are welcome to reach out for a meet and greet ‍

    Onboarding new clients involves a 15-20 minute discovery call (telehealth) for you to ask questions. There is no charge for this time. If you have questions or do not understand something please ask. I would be glad to explain. I will be able to tell you if this style of practice is the best path for you now. You can book your discovery call here.

  • Subsequent visits will be booked at the time of your consultation. If you are a current patient and don’t currently have a time for an appointment, you may email Susan at admin@jenniferdoan.ca or you may choose to use the 5-minute phone call option to reach me directly to rebook here. Be aware that prebooked ongoing clients have priority appointment times.

    If you have been a patient of the clinic in the past and it has been over a year since you have been to the clinic, book a discovery here.

  • The initial consultation takes between 1.5 to 2h. The initial meeting is a thorough case-taking, providing you with a safe and confidential environment where a trusting therapeutic relationship can be built. We will be talking about what matters to you, your current condition and how it affects you. The follow-up is booked within the first month, and the purpose is to build momentum and monitor changes for the results you want. We will identify goals and outcome planning where we talk about building a path from the land of broken to the land of well.

  • It is impossible to say how often or how long your process will take. In general I don’t work with someone who is not prepared to give a minimum of 6 months try. As a broad strokes answer, which does not take into consideration your individual nature, what you need or your history, but if I am pushed to answer, appointments are generally every 2 weeks at the beginning and then can be spread out to every 4 weeks.

    I work within the growth model. The growth model is different than the conventional medical system model. Here’s one of the differences: the growth model takes a step-by-step approach for permanent change. You decide how much work you want to do - if you wish to take a few ‘lessons’ or dig deep into changing your health for good.

    I won’t be giving you any quick fixes, though you might be surprised how quickly things can shift when we work together.

    Here’s my longer analogy:

    The (Satir) Iceberg Analogy

    You'll notice that 90% of an iceberg is beneath the waterline, invisible to the eye. The tip represents visible behaviors, which is often what we focus on as we move through life because it is so easily accessible to us.

    This means that what is presented and seen is only 10% of what is going on. Many things exist under the water line and that are unknown, even by ourselves.  Under the waterline are things like feelings, expectations, beliefs and deep yearnings.  These are things we explore in our work together.

    Sometimes what is below the waterline is unknown: trauma, things stuck in the past, side effects or damage from medications or past treatments. Sometimes these are only revealed over time. When a remedy acts, it helps the patient to gain awareness: the waterline drops and more information becomes available and a deeper prescription can be made.

    It takes time to get to know the deeper layers of who we are. As we work together and explore and learn more about who you are at a deeper level, the more complete the homeopathic prescribing can be.

  • I am known for my medical herbal medicine making skill and knowledge and the small batch organic tincture you take home, was made by me.

    This is a rare and valuable asset: to have your practitioner so involved in your medicine making. I can guarantee the quality of what you are taking home and all liquid herbs that are dispensed are hand crafted small batch and guaranteed organic or wildcrafted. I choose only organic or wildcrafted herbs and ensure all products in the dispensary are environmentally sensitive. Learn more about the unique dispensary here

FAQs: Style and Fees/Billing

  • The initial appointment fee is $330

    This includes an initial consultation of up to 2h, case workings, your individualized homeopathic remedy, and a book on Homeopathy. The initial meeting is a thorough case-taking, providing you with a safe and confidential environment where a trusting therapeutic relationship can be built. We will be talking about what matters to you, your current condition and how it affects you. The follow-up is booked within the first month, and the purpose is to build momentum and monitor changes for the results you want. We will identify goals and outcome planning where we talk about building a path from the land of broken to the land of well.

    *For those living in the US a No Surprises Document/Good Faith Estimate is available

  • Follow up consultations $135
    Follow up appointment duration is 50 minutes. Follow up appointments are booked every three to six weeks, and later can be booked at longer intervals. Awareness integration work is best done in a series and booked every two weeks.

  • Acutes, additional communication: The 15 minute call: $45 (billed at 15 minute increments)
    Sometimes acute problems arise such as injury, or flu-like illness which requires additional support. If it is apparent that the call is not a 5 minute call in match, we may schedule you for a short consultation, with a 15 minute call. The 15 minute call is billed in 15 minute increments means if we spend 10 minutes on the phone, the charge is $45. If we spend 15 minutes on the phone, the charge is $45, if we spend 20 minutes on the phone the charge is $90 and so on. If it becomes apparent a full appointment is needed, we will schedule you a full appointment.

    Family constellation and intergenerational discovery $270
    This is a 90 minute appointment where we take a deep look into your family constellation and intergenerational patterns. This way of doing family mapping is done in an experiential and somatic way. I help my clients track the sensations they feel in their body step by step along the way while we are on this journey together. Find out more about this here

    Long distance treatment: In person appointments are available in Vancouver and Langley, including Vancouver house calls. I see people across Canada and internationally via telephone or zoom. The fees for long distance telehealth/zoom calls are the same as for in person appointments. Please make note that booking online appointments is in Pacific time zone.

    **For those living in the US a No Surprises Document/Good Faith Estimate is available

  • Payments by cash, credit card and cheque are accepted; debit is not available. Payment for missed or late cancellation is processed at the time. You will receive a receipt which you may submit to your extended health service provider if you have one, or keep for tax purposes at the end of the year. Let’s keep cash alive! payment by e-transfer and cash is accepted. We require a valid credit card on file, whether or not you use it, to secure an appointment.


  • In order to maintain high standards of care and provide personalized care, Jennifer Doan is a direct care practitioner, who is out-of-network with all insurances. This means that patients are responsible for paying Dr. Jennifer Doan directly for all services rendered prior or at the time of their visit. Patients with private/extended healthcare insurance may submit their receipts personally to their healthcare insurance for use of their benefits. Dr. Jennifer Doan makes no promises of coverage or takes any responsibility if claims are denied. Please find out your benefits and coverage prior to your first appointment if you plan on submitting your receipts.*

    *For those living in the US a No Surprises Document/Good Faith Estimate is available

  • Approximately 40% of the patients seen in the clinic are children.  Homeopathy and naturopathic medicine are extremely effective for children's ailments.   Read more about my work with children here.

  • The main focus of my practice is healing with homeopathy and awareness work. Homeopathy can address places no other therapy can reach. The first visit for all patients is a homeopathic intake. If your particular interest is in something else I do, we can talk about how that works in the discovery and also towards the end of our first session. Homeopathic treatment is given to all patients whether you are looking for functional medicine or personal growth work.

  • Protecting your private information is paramount. The hardware, software, and platforms we choose to work with and support are open source, community based and place high value on privacy and security.

    This is a google free zone.

    Confidentiality is of the upmost importance and is strictly maintained. Your medical information will not be released to anyone (including members of your own family) without your written permission. If you are not available over the phone you will be left a message to contact the office.

    Please request the documention on privacy and security for more detailed information as to how we keep you safe.

  • I am known for my medical herbal medicine making skill and knowledge and the small batch organic tincture you take home, was made by me.

    This is a rare and valuable asset: to have your practitioner so involved in your medicine making. I can guarantee the quality of what you are taking home.

    All liquid herbs that are dispensed are hand crafted small batch and guaranteed organic or wildcrafted.

    I choose only organic or wildcrafted herbs and ensure all products in the dispensary are environmentally sensitive.

    Learn more about the unique dispensary here

  • We value your time and hope you value ours. Missed appointments or appointments cancelled with less than 48 business hours notice in advance affect us all and prevent us from being able to serve others in need. Because of this we have created a cancellation and missed appointment policy here.

    You will be charged 100% of your scheduled visit for a missed appointment or appointments not cancelled 48 business hours in advance. If you are new to the practice and cancel or no show within 48h of your first visit and wish to reschedule, full payment will be required at the time of rescheduling.

    What does 48 business hours mean?
    Business hours are Monday-Friday, 9a-6p. If you have an appointment on a Tuesday morning at 10a, then 48 business hours notice means you must call and email to cancel at least by the Friday before, before 10am.

    We don’t want you to run into our cancellation policy. We provide clear and careful cut off times for notice, and the booking software provides you with options for four reminders, in both text and email form, so you won’t forget.

  • Emails and phone messages are not responded to on weekends or Mondays, or after 5p. Please note that I do my best to respond to email and phone calls as quickly as possible, and when I return, it may take up to 3-5 business days (72+ business hours) to respond. I appreciate your patience.

    For a faster response during the week, you may contact our admin assistant Susan at admin@jenniferdoan.ca

    During holiday closures email and phone message will be responded to when the clinic reopens.

    You can find our email and communication policieshere.

  • This is a good question and one I answer alot. The term 'naturopathic physician' is an umbrella term, meaning that the doctor practices natural medicine within a legal scope of practice. The naturopathic scope of practice is varied and it is uncommon that any two naturopathic physicians will have the same practice style. Most will choose to specialize in one or several modalities. Homeopathic medicine is one of the modalities under our scope of practice.  Homeopathic medicine is a complete and effective form of medicine unto itself.

  • Homeopaths are specialists. Homeopaths in British Columbia have stringent education requirements, a code of ethics along with ongoing continuing education requirements. Homeopathy is a regulated health profession in Ontario, which means it is integrating into the provincial medical system like other regulated health professions such as chiropractic, physiotherapy, naturopathic medicine, and conventional medicine. What is the significance of being a regulated profession?  If you would like more information about Homeopathy in the medical system please visit the College of Homeopaths of Ontario website.